Refund Policy

OSKARI COLLECTIVE

Refund & Return Policy

At OSKARI, we want you to feel confident when shopping with us. If you are not satisfied with your order, you may request a return within 14 days of receiving your item.

Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must include all original parts, components, and packaging.
  • The item must show only normal handling and must not be damaged through careless use.
  • Items where hygiene is important must be thoroughly cleaned before being returned.
  • Any defects or damage must be reported as soon as possible after delivery.
  • Return shipping costs are the responsibility of the customer.
  • Once your return is received, we aim to process it within 7 working days. If the return meets our conditions, it will be approved within that timeframe.

Please note: We reserve the right to refuse returned items if we believe they have been used or damaged through no fault of our own.

How to Return Your Order

If your order meets the conditions above, please email us to begin the return process.

Email: info@oskaricollective.com

Please include the following in your email:

  • Order number
  • Reason for the return
  • Photo of the product if it is damaged or faulty
  • Your full name
  • Your address

Once we receive your request, we will provide you with the correct return address.

Please do not send your return to the sender’s address. Returns must only be sent to the address we provide. Return shipping costs remain the responsibility of the customer.

Right of Cancellation

If you are purchasing as a consumer, you have the right to cancel your order under the conditions below.

Cancellation Period

You have the right to cancel your order within 14 days from the day you, or a third party named by you (other than the carrier), receives the final item in your order.

To exercise your right of cancellation, you must inform OSKARI by a clear statement, such as by email, that you wish to cancel your order.

Important Information About Order Processing

As we work with a highly automated fulfilment system, orders are processed quickly after being placed. Because of this, we are unable to stop an order once it has entered the shipping process.

If your order is already in transit, cancellation is no longer possible at that stage. You will need to wait until the goods have been delivered and then request a return in line with our returns procedure.

You are welcome to notify us in advance of your intention to cancel.

To help us process your return as quickly as possible, we ask that you send us proof of postage or shipping confirmation once the item has been returned.

Effects of Cancellation

If you cancel this contract, we will refund all payments received from you, excluding delivery costs unless required otherwise by law. This also excludes any extra costs resulting from choosing a delivery method other than the cheapest standard delivery option offered by us.

Refunds will be made without undue delay and no later than 14 days from the day we receive both:

  • your notice of cancellation, and
  • the returned goods.

Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed. You will not be charged any fee for the refund itself.

Return Shipping

Please note that all returns are sent to our central warehouse in Asia, and return shipping costs are the responsibility of the customer.